Gaming is meant to be fun — and at bingo game, we want to keep it that way for every Filipino player on our platform. This page outlines the tools, limits, and support resources available to help you stay in control of your gaming activity. Whether you want to set a deposit cap, take a short break, or reach out for professional support, everything you need is right here. We take our duty of care seriously, and we encourage all players to read through these options and use them freely. If you have questions, our FAQ page is a great starting point.
Every player on bingo game has access to the following responsible gaming tools at no cost. You do not need to explain yourself to use any of them — just contact our support team and we will apply your chosen setting promptly.
You can set a daily, weekly, or monthly deposit limit on your account to keep your spending within a budget you are comfortable with. Once a limit is in place, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. Reducing your limit, however, takes effect right away — we always act in your favour when it comes to tightening controls. This tool is especially useful if you find yourself depositing more than you originally planned during a session. Setting a deposit limit is one of the simplest and most effective ways to keep gaming enjoyable over the long term.
It is easy to lose track of time when you are enjoying a game, which is why we offer session time reminders that alert you after a set period of play. You can choose your preferred reminder interval — for example, every 30, 60, or 90 minutes — and a notification will appear on screen when that time is reached. This gives you a natural pause point to decide whether to continue, take a break, or log out for the day. Time reminders are not a restriction; they are simply a nudge to help you stay aware of how long you have been playing. We recommend all players, not just those who feel they have a problem, to use this feature as a healthy habit.
If you feel you need a short break from gaming, you can request a cooling-off period of 24 hours, 48 hours, or up to 30 days. During this time, your account will be temporarily suspended and you will not be able to log in, deposit, or place any bets. Any pending withdrawals will still be processed normally during your cooling-off period. This tool is designed for players who want a brief pause without permanently closing their account. At the end of the cooling-off period, your account will automatically reactivate — but you can always extend the period by contacting our support team before it expires.
Self-exclusion is a more permanent option for players who feel they need to step away from gaming for an extended period. You can request self-exclusion for a minimum of six months, and during this time your account will be fully closed with no option to reopen it until the exclusion period has ended. We will also remove you from all marketing communications immediately upon receiving your self-exclusion request. If you attempt to create a new account during your self-exclusion period, we will close it as soon as it is identified. We take self-exclusion requests very seriously and process them as a priority — please contact our support team directly if you wish to apply for self-exclusion.
A loss limit allows you to cap the total amount you are willing to lose within a given time period — daily, weekly, or monthly. Once your loss limit is reached, your account will be automatically restricted from further play until the period resets. Like deposit limits, loss limits can be reduced immediately but require a cooling-off period before they can be increased. This tool gives you a financial safety net that works in the background without requiring you to monitor your balance constantly. We encourage all players to consider setting a loss limit alongside a deposit limit for the most comprehensive level of financial control.
Reality checks are on-screen prompts that appear at regular intervals during your gaming session, showing you how long you have been playing and how much you have won or lost during that session. This information helps you make an informed decision about whether to continue playing or take a break. Unlike session reminders, reality checks display actual financial data so you always have a clear picture of your current session. You can set the frequency of reality checks to suit your preferences, and they cannot be dismissed without you actively acknowledging them. This feature is particularly useful for players who enjoy longer sessions and want to stay grounded in the facts of their play.
Problem gambling can affect anyone, regardless of how experienced a player they are or how much they earn. The key is recognising the early warning signs before they develop into something more serious. If any of the points on this list feel familiar, we encourage you to use one of the tools above or reach out to our support team for a confidential conversation. There is no shame in asking for help — in fact, it is one of the most responsible things a player can do. bingo game is committed to supporting every Filipino player who needs assistance, and we will never judge you for reaching out.
Read Our FAQContinuing to play or increasing your bets in an attempt to win back money you have already lost is one of the clearest signs that gaming has moved beyond entertainment.
Regularly playing for much longer than you intended, or finding that hours have passed without you noticing, suggests that gaming may be taking up more mental space than is healthy.
Using money set aside for rent, food, bills, or other essential expenses to fund gaming activity is a serious warning sign that requires immediate attention.
Turning to gaming as a primary way to cope with anxiety, depression, boredom, or personal problems can quickly lead to dependency rather than genuine relaxation.
Feeling the need to conceal how much time or money you spend on gaming from family members or close friends is a strong indicator that something may be out of balance.
If you feel that gaming has become a problem for you or someone you care about, professional support is available. The organisations listed below provide free, confidential assistance to Filipinos dealing with gambling-related concerns. We strongly encourage any player who needs help to reach out to these services — they are staffed by trained professionals who understand what you are going through.
The National Center for Mental Health (NCMH) in the Philippines provides mental health services including support for behavioural issues such as problem gambling. Their crisis hotline is available to Filipinos who need immediate assistance or guidance on where to seek further help. Reaching out to a mental health professional is a sign of strength, not weakness, and the NCMH team is trained to handle gambling-related concerns with sensitivity and confidentiality. You can contact them by phone or visit their facility in Mandaluyong City. Their services are available to all Filipino citizens regardless of financial situation.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly across the Philippines and are free to attend — no registration or referral is required. The programme is based on a twelve-step approach that has helped millions of people worldwide regain control of their lives. Attending even a single meeting can be a powerful first step toward understanding your relationship with gambling. All meetings are confidential and non-judgmental, making them a safe space for anyone who is struggling.
Our own support team is available around the clock to help you access any of the responsible gaming tools described on this page, or simply to have a confidential conversation if you are concerned about your gaming habits. You can reach us at support at bingogame.win and we will respond as quickly as possible. We can apply deposit limits, cooling-off periods, or self-exclusion on your behalf immediately upon request — no lengthy process, no questions asked beyond what is needed to verify your identity. Our team is trained in responsible gaming best practices and will treat every enquiry with the discretion and respect it deserves. Your wellbeing is always our priority, and we are here to help.
At bingo game, we believe that responsible gaming and great entertainment go hand in hand. Use our tools, know your limits, and reach out whenever you need support. Ready to play the right way? Create your free account and experience a platform that genuinely puts Filipino players first.