Your privacy matters to us. This Privacy Policy explains exactly what personal data bingo game collects from Filipino players, how we use it, who we share it with, and how we keep it secure. We follow applicable Philippine data protection laws, and we are committed to being transparent about every step of the process. If you have questions after reading this page, our FAQ is a good place to start.
When you create an account on bingo game, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to set up your account, verify that you meet the minimum age requirement of 21 years, and ensure that only one account is registered per person. We also use your contact details to send you important account notifications, such as password resets and transaction confirmations. Your date of birth is used strictly for age verification and is never shared with third parties for marketing purposes. Providing accurate registration details is a condition of using the platform, and any false information may result in account suspension.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information including your preferred payment method, transaction reference numbers, and the account name associated with your GCash, Maya, or bank account. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, certified payment gateways. Transaction records are retained for a minimum period as required by Philippine financial regulations and our anti-money-laundering obligations. We may use transaction history to verify your identity during withdrawal requests or account reviews. All payment data is encrypted in transit and at rest using industry-standard protocols.
We record your gameplay activity on the platform, including the games you play, bet amounts, session durations, win and loss history, and any bonuses or promotions you participate in. This data is used to operate the platform correctly, resolve disputes, detect unusual activity, and fulfil our responsible gaming obligations. Gameplay records also allow us to personalise your experience — for example, by surfacing game categories you enjoy most in the Game Lobby. We may use aggregated, anonymised gameplay data for internal analytics and platform improvement, but this data cannot be used to identify you individually. Your full gameplay history is available to you upon request through our support team.
When you access bingo game through a browser or mobile device, we automatically collect certain technical information, including your IP address, device type, operating system, browser version, and general location data derived from your IP. This information helps us detect fraudulent logins, enforce geographic restrictions where applicable, and optimise the platform's performance across different devices and network conditions. We do not use precise GPS location tracking. IP-based location data is used solely for security and compliance purposes and is not shared with advertisers. If you access the platform from multiple devices, each session is logged separately to help us identify any unauthorised access attempts.
If you contact our support team via chat, email, or any other channel, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution provided. These records help us maintain service quality, train our support staff, and refer back to previous interactions if a follow-up is needed. We may also send you service-related communications by email or SMS, such as account alerts, policy updates, and responsible gaming reminders — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to promotional communications, you may withdraw that consent at any time by contacting our support team. We do not use your support history to make automated decisions that affect your account status.
As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents, proof of address, and in some cases proof of payment method ownership. These documents are required to verify your identity before processing withdrawals above certain thresholds, and to comply with Philippine anti-money-laundering regulations. KYC documents are stored securely and accessed only by authorised compliance personnel. We do not use your identification documents for any purpose other than identity verification and regulatory compliance. Documents are retained for the period required by law and then securely deleted in accordance with our data retention schedule.
Every piece of data we collect has a specific, legitimate purpose. Here is a plain-language breakdown of how your information is actually used on the platform.
The primary use of your data is to operate your account and deliver the services you signed up for — processing your deposits and withdrawals, recording your gameplay, applying bonuses, and maintaining your VIP tier status. Without this data, we simply cannot provide the service. We also use your data to enforce our Terms and Conditions, investigate disputes, and take action against fraud or abuse. Platform operations data is processed on a continuous basis for as long as your account remains active. When your account is closed, operational data is retained only for the minimum period required by law before being deleted or anonymised.
We use technical and behavioural data — including login patterns, device fingerprints, and transaction velocity — to detect and prevent fraudulent activity, account takeovers, and money laundering. Our security systems run automated checks on every login and transaction, and flag unusual patterns for manual review by our compliance team. If a security concern is identified, we may temporarily restrict your account and contact you to verify your identity before restoring full access. We share relevant data with payment processors and regulatory authorities only when legally required or when necessary to prevent financial crime. Security processing is a legitimate interest that we are legally entitled to pursue without requiring your explicit consent for each check.
We are required by our operating obligations to monitor player behaviour for signs of problem gambling, and we use your gameplay data — including session frequency, deposit patterns, and loss chasing behaviour — to identify players who may need support. If our systems flag a concern, a member of our responsible gaming team may reach out to you proactively, or we may apply account restrictions in line with our Responsible Gaming policy. This monitoring is carried out in your interest and in compliance with our duty of care obligations. You can also access your own gameplay data at any time to review your activity. We do not use responsible gaming data for marketing or profiling purposes.
If you have opted in to receive promotional communications, we may use your contact details and general gameplay preferences to send you relevant offers, bonus announcements, and platform news by email or SMS. We do not send unsolicited marketing messages, and we do not sell your contact details to third-party marketers under any circumstances. Each marketing message we send includes a clear and easy way to unsubscribe, and we will honour all opt-out requests within a reasonable timeframe. We may use anonymised, aggregated data to measure the effectiveness of our promotional campaigns, but this analysis cannot identify you individually. For full details on how to manage your communication preferences, please contact our support team.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights over your personal data. Here is what you are entitled to and how to exercise each right.
You may request a copy of all personal data we hold about you at any time. We will provide this within a reasonable timeframe and at no charge for standard requests.
If any of your personal data is inaccurate or out of date, you have the right to request a correction. Contact our support team and we will update your records promptly.
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under Philippine law.
You may object to the processing of your personal data for direct marketing at any time. You may also object to processing based on legitimate interests where your situation warrants it.
To exercise any of the rights listed above, please contact our support team directly using the contact details provided in the footer of this page. We will acknowledge your request within five business days and aim to resolve it fully within thirty days, in line with the timelines set out under the Philippine Data Privacy Act. For complex requests, we may need to verify your identity before proceeding — this is to protect you from unauthorised access to your own data. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will never penalise you for exercising your rights under applicable law.
Our FAQ page covers the most common privacy and account questions in plain Philippine English. Ready to join? Register your free account and experience a platform that puts your security first.